Payment Policy

Full payment by either cash or credit is required prior to delivery of the products. We accept only Mastercard, Visa Card, Online account Transfer, Afterpay for online orders; paid in full at time of purchase.

Shipping Policy

PICKUP: It is buyer’s responsibility to pick-up items from our warehouse location if items were purchased online or in-store. DELIVERY: We only ship items within Australia. Our standard delivery rates are quoted based on driver rates at time of sale. These rates are based on external variables such as quantity of deliveries, kms, size, driver’s workload etc.

Estimated Delivery times:

  • - Victoria: 2-5 Business Days
  • - New South Wales/Australian Capital Territory: 5-8 Business Days
  • - South Australia: 7-10 Business Days
  • - Queensland: 8-12 Business Days
  • - Tasmania: 14 Business Days
  • - Western Australia: 14-18 Business Days
  • - Northern Territory: 14-18 Business Days

The estimated time shown is an estimate of when the product will be delivered. This is what is given to us from the delivery service and we are not responsible for a change in circumstances.
Our Freight Service that we use in Postage Calculation operates during Monday to Friday only. Couriers are available during the weekend, limited based on Courier's jobs on the day. As these are outsid e our regular Freight Service, additional costs may incur. Please note that deliveries and postage are contracted out to a third party delivery service and we are not responsible for the condition that the item arrives in.

Cancellation Policy

Cancellation on standard transactions, orders on finance and online transactions will incur a fee of 20% of the invoice value. Cancellation on made to order transactions will incur a fee of 50% of the invoice value. This fee will be deducted from the refund of any money you have already paid. Leather is a natural product and scars, marks and differing pore density and colour are also natural characteristics of leather.

Refund Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Please choose carefully however as we do not refund simply for change of mind or circumstances.

Identifying & Reporting Damage Including Boxes

In all cases, all damages, out of the box faults or imperfections must be reported to us within 24 hours of collecting the goods. We cannot replace/refund products that are damaged or have out of the box faults or imperfections and have not been reported to us within 24 hours. Damages, out of the box faults or imperfections cannot be rectified after this time has expired. No exceptions will be made.

Returning Items

If we agree to any type of exchange/refund, with prior arrangement with Mayfair Furniture, items collected from the warehouse must then be returned to the warehouse for our full inspection, they must be brought back to us in the condition that they left, with no further damage than has been reported to us. They must be re-packaged safely in the original packaging, and the customer will then be able to collect the refund/replacement/parts as necessary. It is essential that all original packaging be retained, see below:

PACKAGING – In all cases, customers must keep the original packaging until they are happy with their order. Do not discard or destroy the original packaging until the items have been checked. As well as asking for images of the item in question, we may also ask for images of the boxes. As stated above, we will then require all item(s) to be returned to us at an agreed time

Returns of Incorrect, Faulty or Damaged Items

If goods are to be returned, goods must be returned within a reasonable time and in acceptable condition. Our goods come with guarantees that cannot be excluded under Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours, or the repairer’s reasonable control, such as part availability and incorrect fault description.

Proof of Purchase

In order to apply for a refund, exchange, and repair or claim a warranty, you must have clear proof of purchase of either your tax invoice or receipt. Mayfair Furniture hold a limited history of orders and aren’t provisioned to search for archived transactions. Presenting proof of purchase is your responsibility so please retain your tax invoices, Order confirmation email and/or receipts as we cannot act without sufficient proof of purchase.

Warranties

All warranty periods begin on the day the products are received (Date of pickup or delivery). Warranty is not transferable. If you are offered a replacement product as part of your warranty claim, the original guarantee period still stands. For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

Other Terms

Actual product colours may vary slightly due to printed/web colour.
All goods are advertised in good faith and will be available, except in circumstances beyond our control. A failure by the manufacturer/supplier to deliver in accordance with sample, description or at all, may result in some goods being unavailable.
Mayfair Furniture reserve the right to correct errors and misprints and to change product specifications.
Mayfair Furniture reserve the right to cancel any order without limitation. In this event a full refund will be paid.

Privacy

We may collect personal information in connection with our dealings with you. If so, we will abide by our privacy policy, a copy of which is available on request.

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